Cancellation And Refund

Cancellation Policy

We want you to be happy with your KENZO purchase! This policy outlines when you can return or exchange an item and what to expect during the process.

• Full Refund: Cancellations made within 2 hours of placing the order are eligible for a full refund. As we process your purchase quickly, cancellations are only accepted within this timeframe. To cancel, email us at info@kenzomumbai.com or call +91-93216 76951 with your order details. Our Customer Care will assist you with the process.
• Company-Initiated Cancellations: Kenzo reserves the right to cancel any order within 48 hours of receipt. In such cases, a full refund will be provided.

Exchange Policy

• Eligible Products: Exchanges are available for Ready-to-Ship full-priced items.
  • • Requests must be made within 48 hours of receiving your order by emailing info@kenzomumbai.com or calling +91-93216 76951 with your order details and reason for exchange.
    • Items must be unworn, in perfect condition, with all tags intact. Products that are damaged, soiled, or returned without original packaging will not be accepted for exchanges.
• Defect Verification: You will be required to RECORD AND SEND A VIDEO WHILE THE PACKGED IS OPENED FOR THE FIRST TIME to demonstrate any defects. This immediate verification will aid in expediting the entire process.
• Return Shipping: The customer is responsible for return shipping costs. Items must be returned in their original packaging, unworn, and with all Kenzo tags intact within 48 hours of receipt.
• Quality Check: Returned items will undergo a quality check before an exchange is approved. Damaged or soiled items, or those without original labels, may be rejected.
• Store Credit Option: If a replacement item isn’t available, you may opt for store credit, valid for 12 months.

Refund Policy

Kenzo strives to deliver high-quality products, adhering to strict curation and quality control standards. We work with top delivery partners to ensure a seamless shopping experience. However, if you are unsatisfied with your order, a return is possible under these:

• Incorrect Product: If the delivered product differs from your order confirmation.
• Quality Issue: If there is a genuine quality or manufacturing defect.
• Refund Conditions
  • To request a refund, contact us at info@kenzomumbai.com or +91-93216 76951 within 48 hours of receiving the product. You will be required to SEND A VIDEO WHEN THE PACKGED IS OPENED FOR THE FIRST TIME to demonstrate any defects. This immediate verification will aid in expediting the entire process.
  • Items must be unworn, in perfect condition, with all tags intact.
  • Products that are damaged, soiled, or returned without original packaging will not be accepted.